Canceling Your Website Plan

During Your Initial Term

If you're still in your first 12 months

Your website partnership begins with a 12 months initial term. If you cancel before it is complete, the early termination fee is up to 2.5x your monthly plan price — that's $497.50 for Essential, $742.50 for Growth, $1,242.50 for Premium. This is a capped fee based on your plan — not a percentage of your remaining contract. You are never billed for all of your remaining months.

How to cancel, and when it takes effect

During your initial term, a cancellation takes effect when we receive your written notice (email or text). We stop future monthly plan charges as of that date, and if a renewal is collected after that date we refund it. Any early termination fee that applies is handled separately.

Cancelling does not by itself entitle you to a refund of monthly plan payments already made. Refunds apply in the specific situations described in this policy.

How the fee is worked out

The early termination fee is based on the documented work we have completed and our unrecovered costs, so it can be less than the maximum. It is never more than the maximum that applies, no cost is counted twice, and costs are never added on top of the maximum. Any early termination fee or other final balance is sent to you as an itemized invoice with a secure payment link; it is never charged automatically to your saved payment method.

We'll walk you through exactly what applies before you ever sign anything — nothing about this is buried in fine print.

Before Your Website Launches

If you cancel before launch

If you cancel before your website launches, the monthly plan payments we have already collected count toward the early termination maximum of 2.5x your monthly plan price. Any additional termination charge will never be more than that maximum minus the plan payments already collected, and never less than $0. This credit does not by itself entitle you to a refund of payments already made.

For example, on the Growth plan ($297/month) the maximum is $742.50. If we have collected one monthly payment when you cancel before launch, any additional termination charge would be no more than $445.50; after two payments, no more than $148.50; after three, $0.00.

If there's a material problem, or we can't deliver

If, before launch, you tell us in writing about a material problem with the service, we will acknowledge your notice within 2 business days and aim to correct the problem within 10 business days of receiving it; any extension must be agreed in writing. If AVL Websites is unable to deliver the agreed website service, or is unable to reasonably correct the problem within that period or an agreed extension, you may cancel without an early termination fee and we will refund the monthly plan payments you made for the undelivered website service. A missed launch target on its own does not qualify, and neither does a delay caused by waiting on content, photos, access, or approvals from you.

After Your Website Launches

If you cancel after launch, during your first 12 months

If you cancel after your website launches and before your initial 12 months are complete, the early termination fee is up to 2.5x your monthly plan price. It is separate from the monthly plan payments for service already provided.

14-Day Launch Assurance

If you identify a material issue with your website during the first 14 days after launch, we'll work with you to make it right. If we're unable to reasonably resolve it, you may end the service without the normal early-termination fee. This isn’t an any-reason cancellation period — it applies to material issues we can’t reasonably fix.

If you end service under the Launch Assurance, we also refund the unused portion of any monthly plan payment that covers time after your cancellation takes effect, calculated by daily proration over the actual paid billing period. The Launch Assurance is not a full money-back guarantee.

Payments

If a payment fails

If a monthly plan charge is declined or cannot be collected, we'll email you, follow up personally within 2 business days, and retry the charge automatically over the next 14 days. You can update your payment method at any time using the secure link in that email or by contacting us. We never charge late fees, interest, or reinstatement fees.

Your card issuer may update your card details automatically. If it doesn't, we'll remind you before your card expires so you can update it.

If a payment is still unpaid 14 days after the first failed charge, we may pause work and take your website offline after giving you at least 7 days' written notice. While your site is paused we don't attempt any charge, and any monthly plan charge that falls due during the pause is waived. A pause doesn't extend your 12-month term. If you pay what was past due before the pause, we restore your website at no extra charge and your regular monthly billing resumes on your usual billing date. Your domain stays yours throughout.

If a payment is still unpaid 30 days after the first failed charge, we may end your service by written notice. That counts as a cancellation on the date of the notice: all future plan charges stop, and the cancellation terms apply, including the 2.5x early termination cap and the credit for plan payments made before launch. Monthly plan charges that fell due while your site was paused stay waived. Before launch, any unpaid plan charges and any termination charge together will never exceed the cap minus the plan payments we've already collected. After launch, unpaid plan charges that fell due before the pause remain owed, separate from any early termination fee. Nothing else is added.

Revoking your payment authorization, or asking your bank to block or stop our charges, does not by itself cancel your plan. If you want to cancel, tell us in writing and the cancellation takes effect when we receive it. If your bank tells us you've revoked or stopped authorization, we won't try that charge again; we'll contact you within 2 business days to arrange another payment method or confirm whether you're cancelling. The same 30-day timeline applies, without automatic retries.

After Your Initial Term

After your first 12 months

Once your initial 12-month term is complete, your plan becomes month-to-month and there is no early termination fee. Your plan continues at the same level and price. You can move to a different plan, purchase your website outright, or cancel with 30 days' written notice (email or text) before your next billing date.

After Cancellation

What happens to your site and data

• If your website has launched and you cancel, it stays live for 30 days after your cancellation takes effect. No monthly plan charge is due for those 30 days; any early termination fee that applies is invoiced separately.
• If your website has not launched when your cancellation takes effect, we are not required to finish or launch it.
• If service ends for nonpayment, your website goes offline (or stays offline if it was paused) and is not restored.
• In every case, content you own is available to you on request, and your domain stays yours.
• Photos and video delivered to you during the partnership remain licensed to you for your business use, as described in the Service Agreement.
• Business data we hold on your behalf is removed according to our data retention policy once that period ends.