Legal
AVL Websites Service Agreement
Version avl-service-agreement-v1.2
This is the agreement every AVL Websites customer electronically signs before their website build begins. Figures below reflect the plan selected above; your actual agreement will reflect the plan you choose.
Version avl-service-agreement-v1.2
1. Services
AVL Websites, operated by Asheville Productions, will design, build, host, maintain, and support a professional website for your business under the Growth plan at $297/month. Plan services include hosting, security, routine maintenance, and the features included in the selected package.
2. No Upfront Build Cost
There is no upfront charge for the website build. $0 is due at enrollment.
3. Billing Start Date
Your first monthly payment is processed when your completed website launches. Monthly billing then recurs on that same date each month using the payment method saved during enrollment.
4. Initial Service Term
The initial service term is 12 months beginning at launch. After the initial term, service continues month to month and may be moved to the $99/month Care Plan, which includes hosting, security, backups, and continued support.
5. Website Ownership Option
You may own your website outright at any time for $3,000. Until then, AVL Websites retains ownership of the site build while you retain ownership of your business content, logos, photos, and domain name.
6. Your Responsibilities
You agree to provide the content, images, logos, and business information needed to build the site, and to review and approve the completed website in a timely manner.
7. Intellectual Property & Ownership During the Service Term
The website code, design files, and technical build created for you remain the property of AVL Websites during your service term. This is not a "work made for hire" arrangement under copyright law — it is a service relationship in which AVL Websites retains ownership of the build it creates while your service is active, and grants you full use of your website as intended for your business. If and when you exercise the Website Ownership Option in Section 5, AVL Websites' ownership of the code and design automatically transfers to you at that time under this Agreement, with no further paperwork required. You retain full ownership of everything you provide to AVL Websites — your business name, logos, trademarks, written content, photos, videos, and customer information — at all times, whether or not you ever exercise the Website Ownership Option. Any photos or video produced by Asheville Productions as part of your plan are licensed to you for your own business use (website, social media, print, and elsewhere) on a perpetual, worldwide, royalty-free basis once delivered; Asheville Productions keeps the underlying copyright and may display the finished work in its own portfolio.
8. Domain Names
If you already own a domain name, it stays registered in your name and account — AVL Websites may manage DNS settings on your behalf during your service term, but this never transfers ownership of your domain to AVL Websites. If you don't yet have a domain and ask AVL Websites to register one for you, it will be registered in your name and account, not AVL Websites'. Your domain is always yours, whether or not you stay with AVL Websites.
9. Confidentiality
Each party agrees to keep the other party's non-public business information confidential and to use it only as needed to provide or receive the services under this Agreement. This does not restrict either party's use of information that is already public, independently known, or required to be disclosed by law.
10. No Guarantee of Results
AVL Websites builds and maintains professional websites and, where applicable, AI-assisted communication tools, but does not guarantee specific business outcomes. AVL Websites does not promise a particular search engine ranking, a specific volume of leads, calls, or sales, a certain amount of website traffic, or any particular return on investment. Search engines, advertising platforms, and customer behavior are outside AVL Websites' control. Where your plan includes an AI Chat Assistant or AI Voice Receptionist, you understand that AI-generated responses are based on the business information you provide and may occasionally be incomplete, delayed, or inaccurate; AVL Websites will use commercially reasonable efforts to keep the AI's information current but does not guarantee the AI's answers will always be perfectly accurate. Callers and chat visitors are always told they are interacting with an AI, consistent with AVL Websites' standing practice.
11. Payment Method
Payment information is collected and stored by Stripe, a PCI-compliant payment processor. AVL Websites never stores your full card number or security code. You authorize AVL Websites to charge the saved payment method for the monthly plan fee beginning at launch.
12. Cancellation & Early Termination
If you cancel within 14 days after your website launches, no early termination fee applies. If you cancel after that satisfaction period but before the 12-month initial term is complete, the early termination fee is $750. This is a flat, capped fee based on your plan — not a percentage of your remaining contract. You are never billed for all of your remaining months. After the initial 12-month term, service continues month to month with no early termination fee; 30 days' written notice (email or text) before your next billing date applies, and your site remains live for 30 days after your cancellation is finalized. This fee is separate from the Website Ownership Option fee in Section 5. Full details are in the published AVL Websites cancellation policy at avlwebsites.com/cancellation-policy.
13. Limitation of Liability
To the fullest extent permitted by North Carolina law, AVL Websites' total liability to you for any claim arising from this Agreement or the services provided under it — however the claim is framed — is limited to the total amount you actually paid AVL Websites in the 12 months immediately before the claim arose. Neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost leads, or loss of business opportunity, even if advised such damages were possible. This limitation does not apply to either party's payment obligations already due, to a party's indemnification obligations under Section 14, or to liability arising from gross negligence, willful misconduct, or any liability that cannot legally be limited.
14. Indemnification
You agree to defend and hold AVL Websites harmless from any third-party claim arising from content, images, information, or materials you provide for your website, your misuse of the website or AI services, or your violation of any law — including telemarketing, texting, or do-not-call laws applicable to how you use your website or AI features. AVL Websites agrees to defend and hold you harmless from any third-party claim that the website template, design system, or code AVL Websites builds and provides to you — apart from content you supplied — infringes another party's copyright or trademark. Each party's indemnification obligation is subject to the Limitation of Liability in Section 13.
15. Dispute Resolution; Governing Law
This Agreement is governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. Any dispute arising from this Agreement or the services provided under it will be resolved in the state or federal courts located in Buncombe County, North Carolina, and both parties consent to that venue.
16. Business Continuity; Assignment
AVL Websites' full Website Terms of Use, including its provisions on service discontinuation, business transfers, and successor providers (avlwebsites.com/terms-of-use), are incorporated into this Agreement by reference and apply to your service. AVL Websites may assign this Agreement to a successor entity that continues to provide substantially the same services; a sale, merger, or reorganization of AVL Websites does not by itself end this Agreement or your rights under it.
17. Entire Agreement; Survival; Amendments
This Agreement, together with the AVL Websites Terms of Use, Privacy Policy, and published cancellation policy (avlwebsites.com/cancellation-policy), is the entire agreement between you and AVL Websites regarding your website service and replaces any prior discussions or proposals about it. AVL Websites may update these terms for future customers, but any change to your own pricing, term, or cancellation terms will be communicated to you directly rather than applied retroactively without notice. Sections that by their nature should continue after this Agreement ends — including payment obligations already owed, confidentiality, intellectual property, indemnification, limitation of liability, and dispute resolution — survive termination or expiration of this Agreement.
18. Electronic Acceptance
Typing your full legal name and checking the acceptance box constitutes your electronic signature and acceptance of this agreement. The accepted name, plan, agreement version, date, time, and contact information are recorded with your enrollment.